ReturnPilot connects customers directly with retailers to resolve complaints faster, fairer and with full transparency at every step.
How it works
Submit your complaint, track progress in real time, and get a fair resolution — all in one place.
Fill in our guided form with your order details, describe what went wrong, and attach any supporting photos or documents.
Use your unique complaint reference to monitor progress in real time. We keep you updated at every stage of the investigation.
Receive a clear decision from the retailer — refund, replacement, repair or explanation — backed by a transparent audit trail.
Why ReturnPilot
Every action, update and decision is logged in an immutable timeline you can view at any time.
Automated routing gets your complaint to the right team immediately, cutting resolution time in half.
Monitor every stage of your case live — from submission through investigation to final decision.
Upload photos, receipts and documents to support your case and ensure a fair, informed outcome.
Receive retailer responses and decisions directly through the platform with full context.
Fully responsive — manage your complaint from desktop, tablet or mobile with equal ease.
Submit your complaint in under 5 minutes. Our guided form makes it simple.
FAQ
Most complaints are acknowledged within 2 hours and resolved within 5 working days, depending on the retailer and the nature of the issue.
You can report damaged or defective products, wrong items received, missing deliveries, refund issues, return requests, and more.
No. You can submit a complaint without creating an account. You receive a unique reference number to track your case.
Photos of the product or damage, screenshots of tracking information, order confirmation emails, and proof of purchase are all helpful.
Yes. All information and evidence you submit will be visible to the retailer's resolution team to help them investigate your case fairly.
You will receive a clear explanation of the decision. You can contact the retailer directly or escalate through your consumer rights channels if you disagree.